Benefits Delivered By Edgevantage Solutions
VISIBILITY
A wealth of information available to employees and managers at a glance
Service delivery score
Work allocation and completion rates
Customer Satisfaction rating
Employee and Department efficiency scores
Information for Business Strategy Formulation, and Service Improvements
Present relevant information to employees to support informed Decision making
PROCESSES RUN LIKE CLOCK WORK
AUTOMATE PR0CESSES
MANAGE APPROVALS
INTERDEPARTMENTAL HANDSHAKES
ENSURE CUSTOMER REQUESTS NEVER FALL THROUGH THE CRACKS
WORK ALLOCATION ENSURE PROCESSES ARE ALWAYS FOLLOWED
IMPROVE SERVICE LEVELS
MANAGE PROCESS RELATED DOCUMENTS
MANAGING CUSTOMER INTERACTIONS MORE EFFICIENTLY
CUSTOMER PORTALS
MOBILE APP – IOS / ANDROID
ETL BASED CUSTOMER PROFILES
FUNCTIONALITY
FUNCTIONALITY
- Approve cost quotations
- Confirm Service Dates and Appointments
- View purchase history
- Loyalty Programs
- Segment and Target Customers
- E-mails and SMS alerts
- Job completion confirmation
- Satisfaction Scoring for all Interactions