Benefits Delivered By Edgevantage Solutions
VISIBILITY

A wealth of information available to employees and managers at a glance

Service delivery score

Work allocation and completion rates

Customer Satisfaction rating

Employee and Department efficiency scores

Information for Business Strategy Formulation, and Service Improvements

Present relevant information to employees to support informed Decision making
PROCESSES RUN LIKE CLOCK WORK

AUTOMATE PR0CESSES

MANAGE APPROVALS

INTERDEPARTMENTAL HANDSHAKES

ENSURE CUSTOMER REQUESTS NEVER FALL THROUGH THE CRACKS

WORK ALLOCATION ENSURE PROCESSES ARE ALWAYS FOLLOWED

IMPROVE SERVICE LEVELS

MANAGE PROCESS RELATED DOCUMENTS
MANAGING CUSTOMER INTERACTIONS MORE EFFICIENTLY

CUSTOMER PORTALS

MOBILE APP – IOS / ANDROID

ETL BASED CUSTOMER PROFILES

FUNCTIONALITY

FUNCTIONALITY
- Approve cost quotations
- Confirm Service Dates and Appointments
- View purchase history
- Loyalty Programs
- Segment and Target Customers
- E-mails and SMS alerts
- Job completion confirmation
- Satisfaction Scoring for all Interactions