Level 4, No. 9, School Lane, Kollupitiya, Colombo.03

+94-114-963-636/37

Open Mon – Fri 08:30-18:00

Benefits Delivered By Edgevantage Solutions

VISIBILITY


A wealth of information available to employees and managers at a glance


Service delivery score


Work allocation and completion rates


Customer Satisfaction rating


Employee and Department efficiency scores


Information for Business Strategy Formulation, and Service Improvements


Present relevant information to employees to support informed Decision making

PROCESSES RUN LIKE CLOCK WORK

AUTOMATE PR0CESSES

MANAGE APPROVALS

INTERDEPARTMENTAL HANDSHAKES

ENSURE CUSTOMER REQUESTS NEVER FALL THROUGH THE CRACKS

WORK ALLOCATION ENSURE PROCESSES ARE ALWAYS FOLLOWED

IMPROVE SERVICE LEVELS

MANAGE PROCESS RELATED DOCUMENTS

MANAGING CUSTOMER INTERACTIONS MORE EFFICIENTLY


CUSTOMER PORTALS


MOBILE APP – IOS / ANDROID


ETL BASED CUSTOMER PROFILES


FUNCTIONALITY

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FUNCTIONALITY

 

  • Approve cost quotations
  • Confirm Service Dates and Appointments
  • View purchase history
  • Loyalty Programs
  • Segment and Target Customers
  • E-mails and SMS alerts
  • Job completion confirmation
  • Satisfaction Scoring for all Interactions