DFCC Bank – SP Solutions (Pvt) Ltd

The SP Workflow solution for DFCC is one of our most nuanced performance optimizing solutions, delivered via our flagship Integrated Workflow and Document Management Platform.

SP Workflow is used to pivot between the T24, the Core Temenos Banking System, the cards Management System provided by EPIC Lanka, the customer rating Solution from Kalypto, and the Bank’s own data warehouse Solution.

The SP Workflow solution automates the key onboarding processes of the Bank, including cards, personal loans, mortgage loans, and Accounts and Services requests.

Dashboards and the SLA Module

The DFCC Credit team and NSC team have both defined Dashboards that give their Heads and Line Managers a single-glance view of the Health of their Processes.

The Dashboards help understand, and therefore, manage workload, returns, and highlight re-work within the process.

Dashboards on workflow solutions can be selected and projected on to a large screen with gamification efforts to drive competition amongst users and thereby improve performance. The Dashboard Module also includes drill down facilities that enable the bank to identify and capture specific workflows, by downloading these details into MS Excel or PDF Documents.

The Service Requests Workflow

This workflow manages the processing of over sixty-five customer requests across eight categories of changes required.

It is designed to help DFCC manage and delegate the work amongst the processing team, also using the Round Robin method.

Each request is a sub-workflow, allowing a single request to trigger all sixty-five changes if necessary.

Dashboards allow an overview of service requests made by each branch.

All returns are tracked and reported, alongside the reasons for returns, as well as the user.

Mortgage Loans Workflow

This workflow manages the process of approval, from Request, through to multiple disbursements (based on approved tranches, and everything in-between for any loan where there is collateral that is mortgaged.

It includes the generation of multiple offer letter documents, as well as other templates.

It also manages the processes’ of checking the land registry for land, house, or building collateral, as well as the entire process of valuing any asset submitted as collateral (while maintaining all collateral submitted, and the value used for securing a facility at customer level).

The system also includes multiple integrations to empanel multiple collateral in the T24 platform.

An enhancement is included for the DA system, where approval can be pushed to a Credit Committee, with a special summary sheet generated by the system. The summary sheet can be reviewed by all members of the committee, who can then enter their decision.

The system has the smarts to interpret the individual decisions and validate the majority decision, while the facility to allow the committee secretary to update the committee decision.

It also manages the disbursement of all approved loans, based on the approved tranches.

The system possesses a function to amend loan tranches, as well as consolidate a draw down based on multiple tranches, triggered by the branches, based on the customer’s requirements.

Round Robin Functionality

The Round Robin Function helps the bank allocate and/or re-allocate work to Processing Teams in an efficient rotary system.

It ensures that any returns or resubmissions are sent back to the same individual at Data Entry, Doc (Document) Check, and to any other Processing Team to minimize rework and time spent. The function helps Banks manage user workload and queues using Graphical User Interface (GUI) to both assign and re-assign tasks.

This initiative has helped DFCC Bank reduce queue times within their Credit Processes, by ensuring tasks are designated and workloads are managed more efficiently.

The Account Opening Workflow

The account opening workflow can be triggered by branches (with physical mandates), or if an account is opened on T24, via an integration.

The account opening process ensures data is complete and all mandatory documents as well as the KYC (Know Your Customer) Form is uploaded.

The workflow also manages the creation and activation of Support Services, which are integral to the Account Opening process.

Work is allocated via a Round Robin Function.

The solution also hosts a full set of dashboards, which provide an overview of the accounts opened by the branch as well as the value-added services requested by the branch.

All returns are tracked and reported, alongside the reasons for returns, as well as the user.

The PFS Loans Workflow

The loans workflow manages the process from request to disbursement, as well as the entire Credit Check, including the CRIB review, automation of the scorecard, and the DSC (Debt Service Calculation).

The system allows several tasks overseen by the PFS team to be managed using the Round Robin function.

The workflow stores the CRIB file in MHT format, then extracts the CRIB data to automate the score cards and the DSC.

A loan is approved using the DA (Delegated Authority) module, which escalates approval to the relevant DA holder. Once the loan is approved, a separate sub-workflow is invoked to get the loan disbursed in one or more tranches.

The workflow also generates all documents, including the offer letter, guarantor letters, and promissory note necessary for the process.

The SLA module allows DFCC to set an SLA for each task and track the time taken against it. It also allows DFCC to set an SLA for the entire process and track time taken until the loan is approved.

The workflow is complete with a standard EOD report, a Returns report, and a suit of dashboards common to all the Credit Workflows.

The Credit Card Workflow

The credit card workflow was recently upgraded to manage multiple card related products, including Personal Cards, Corporate Cards, Affinity Cards, Senior Citizen Cards, Secured Cards, Subsequent Supplementary Requests, Limit Enhancements, and the Card Product Changes.

The Workflow connects physical applications to-be-integrated with Kalypto for customer rating, and generates a two-factor approval matrix based on the CRIB grading score.

The CRIB file is used to extract data for the scorecard and the DSC.

Once the card is approved, it is integrated into the EPID Card Management System. Each card has its own subset of functionality that is unique to the specific requirement, and all calculations and validations are set-up and performed on the platform. For example: the System builds up a picture of all credit cards underwritten for a Corporate Entity, and compares it with the entity’s limit, allowing the Bank to decide if the Card is simply being integrated or the Entity limit enhanced.

In the case of online applications, the workflow is integrated to a 3rd Party application, to manage the capture of Customer Data and Support Documents, as well as to conduct an eKYC evaluation.