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People-Edge is a solution that encompasses several functional components that come together allowing organizations to better handle their on-field employees. The module enables you to create rosters/shifts and track the arrival and departure of employees for their shifts, ensuring employees are at the correct location, at the right time and providing clear visibility of the time spent at a particular location as assigned via the shift allocation. The system can generate invoices for customers based on the shifts completed and generates payroll schedules for all employees based on actual arrival and departure times when work is being clocked into the system via the provided mobile app.

The People-Edge module is best suited for companies that provide services such as Hospitality, facility management, cleaning, electrical maintenance, HVAC maintenance, pest control, gardening, and landscaping, etc and can be used as an instrument to track their employees on the field. The sole purpose of it is to ensure that employees arrive on time to start shifts and provide services on time to the specific geographic location that has been allocated to them.
The solution has additional functionality that can be used when onboarding new employees, to ensure all certification has been checked and verified.

The platform runs on the cloud and all customers have access to a mobile app and an online portal. These can be useful to lodge complaints, request services, view quotations and approve them. Whereas company employees and service providers have access to dashboards, mobile applications, and admin panels where the work can be managed and allocated to on-field employees. The files will be on XML or JSON and passed via a web-service that is given by the core-system.

Employees can also clock false times in their jobs card when in reality they have been late. They may not visit the job site on certain days but may enter the shifts on their job cards.

Problem statement

How do you guarantee a quality service to your customer? Can you ensure employees who are allocated to perform work at customer sites arrive on time, stay the full duration of the shift and leave only after the shift is completed having completed the work allocated during the shift?


Problem description

Many companies that provide facilities and services are not able to track their on-field employees accurately. In turn, they suffer by receiving complaints from customers, having to incur higher expenses to manage customer service and customer expectations or pay the ultimate price of customers switching to the competition.

The main challenge such companies face is that employees may not arrive on time to start their daily shifts as they know they’re not being monitored by their employers. Therefore, starting and ending shifts at their convenience by being late to their allocated worksite or by leaving early before the shift ends which is an non-compliance in terms of the customer contract.

Paying customers depend on these employees to deliver the requested service on time to the fullest of their capabilities.

Employees can also clock false times in their jobs card when in reality they have been late. They may not visit the job site on certain days but may enter the shifts on their job cards.

Onboarding new employees

Onboarding customer with geo tagging of all customer locations

Create shifts requested by the customer

Assign shifts to employees and allowing them to

Track time and location for arrival and departure (clock in – clock out)

Dispatcher Dashboard so that employer is on the ball tracking employee attendance

Generate customer invoices

Generate Payroll records

The system is designed to handle the onboarding process for new employees, with a series of checks and approvals. Ensuring that all correct documents have been handed over at the point of registration, making this process less time consuming and more efficient for the company.

The People-Edge platform can be used to create shifts and allocate daily shifts to employees working not only in distant geographic locations but employees in the same region, making it hassle-free and easier for employees to receive jobs.

Employees receive their shifts on the mobile and can accept or reject same. All notifications are displayed in the dispatch dashboard. Once employees have accepted a shift it is confirmed on the dispatch dashboard and the employee should clock in at the right time and at the right geo location.

The employee mobile app allows employees to clock in while the system checks and generates an alert if they’re not within the correct geo location at the time of check in and if they are late to check-in.

If an employee if sick on the day or is unable to turn up for a shift due to a personal or medical emergency the app, allows them to communicate with the dispatch manager and inform that the shift will need to be reassigned to another available employee.

When the employee completes the allocated shift and clocks out, the app validates the clock out location and generates an alert to the dispatch manager if the employee is either late checking out or not in the correct location at the time of checkout.

The dispatch manager screen is the nerve center of the solution providing instance notifications of employees unable to attend a shift on short notice on clock in and clock out delays or if an employee is not at the correct location for a clock in and clock out.

The system can be setup to generate monthly invoices to clients based on the shifts performed and for employees based on the actual time spent at the customer site with different rate bands for nights, weekend and public holidays as well as extra time or over time clocked.