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Level 4, No. 9, School Lane, Kollupitiya, Colombo.03

+94-114-963-636/37

Open Mon – Fri 08:30-18:00

Benefits Delivered By Edgevantage Solutions

VISIBILITY

 

  • A wealth of information available to employees and managers at a glance
  • Service Delivery Score
  • Work allocation and completion rates
  • Customer Satisfaction Rating
  • Employee and Department efficiency scores
  • Information for Business Strategy Formulation, and Service Improvements
  • Present relevant information to employees to support informed Decision making
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PROCESSES RUN LIKE CLOCK WORK

 

  • Automate processes
  • Manage approvals
  • Interdepartmental handshakes
  • Ensure customer requests never fall through the cracks
  • Work allocation ensures processes are always followed
  • Improve service levels
  • Manage process related documents

MANAGING CUSTOMER INTERACTIONS MORE EFFICIENTLY

CUSTOMER PORTALS

MOBILE APP – IOS / ANDROID

ETL BASED CUSTOMER PROFILES

FUNCTIONALITY

  • Approve cost quotations
  • Confirm Service Dates and Appointments
  • View purchase history
  • Loyalty Programs
  • Segment and Target Customers
  • E-mails and SMS alerts
  • Job completion confirmation
  • Satisfaction Scoring for all Interactions