Benefits Delivered By Edgevantage Solutions
VISIBILITY
- A wealth of information available to employees and managers at a glance
- Service delivery score
- Work allocation and completion rates
- Customer Satisfaction rating
- Employee and Department efficiency scores
- Information for Business Strategy Formulation, and Service Improvements
- Present relevant information to employees to support informed Decision making
PROCESSES RUN LIKE CLOCK WORK
- Automate processes
- Manage approvals
- Interdepartmental handshakes
- Ensure customer requests never fall through the cracks
- Work allocation ensure processes are always followed
- Improve service levels
- Manage process related documents
MANAGING CUSTOMER INTERACTIONS MORE EFFICIENTLY
CUSTOMER PORTALS
MOBILE APP – IOS / ANDROID
ETL BASED CUSTOMER PROFILES
FUNCTIONALITY
- Approve cost quotations
- Confirm Service Dates and Appointments
- View purchase history
- Loyalty Programs
- Segment and Target Customers
- E-mails and SMS alerts
- Job completion confirmation
- Satisfaction Scoring for all Interactions