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Complaint Module
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Receive a Complaint
Receive complaint via call center , mobile app , or other channels and record them on the system
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View Complaints
Complaints recorded show up on the summary panel. The clock starts. Filter complaints to view them.
![icon 3 icon 3](https://sp-solutions.biz/wp-content/uploads/2020/04/icon-3-150x150.png)
Review and Classify
Complaints can be viewed and classified : GENERAL COMPLAINTS / PRODUCT / DEPARTMENT SPECIFIC etc.
![icon 4 icon 4](https://sp-solutions.biz/wp-content/uploads/2020/04/icon-4-150x150.png)
Resolve the Complaint
The complaint is kept open and followed up using action points and the chat function. Until the complaint is resolved. Document the ROOT CAUSE & Remedial Action Taken.
![icon 5 icon 5](https://sp-solutions.biz/wp-content/uploads/2020/04/icon-5-150x150.png)
Allocate to a Department
Complaints can be reviewed and allocated to a department. The department head , must review and accept. Then add action points to users in the department and across the organization.
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Get Customers to Confirm
Customers confirms that the complaint has been resolved via mobile app , or customer portal. Customer also have the option of allocating a satisfaction score which is updated on dashboards.
Installation Module
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Trigger an Installation
A job request can be triggered from your sales platform if any item purchased required an installation.
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Carry out Site Inspection
A site inspection to validate that the installation can be carried out as standard installation. Or if a special costing is required.
![ins 3 ins 3](https://sp-solutions.biz/wp-content/uploads/2020/04/ins-3-150x150.png)
Cost Estimate
In the event a special installation is required. It can be costed onsite through the technician mobile app
![ins 4 ins 4](https://sp-solutions.biz/wp-content/uploads/2020/04/ins-4-150x150.png)
Customer Approval
If a special installation is called for. Then the customer must approve on the portal or mobile app.
![ins 5 ins 5](https://sp-solutions.biz/wp-content/uploads/2020/04/ins-5-150x150.png)
Team Allocation
The job can then be allocated to the relevant team: Company team Franchise team or Sub contractor team , via the mobile app
![ins 6 ins 6](https://sp-solutions.biz/wp-content/uploads/2020/04/ins-6-150x150.png)
Carry out Installation
The team can be navigate to the customer site , using the app. Carry out the installation taking pictures before and after. Updating stock usage as well
![ins 7 ins 7](https://sp-solutions.biz/wp-content/uploads/2020/04/ins-7-150x150.png)
Close Job
The job is then closed after adding warranty and serial details. Based on images received from the field. Job is then closed.
![ins 8 ins 8](https://sp-solutions.biz/wp-content/uploads/2020/04/ins-8-150x150.png)
Dashboards
The comprehensive online dashboards and filters provide operational managers detailed visibility of the process
Warranty Service & Service Contract Module
Warranty
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Service Contract
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Breakdown Module
Intimation
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Warranty Repair
![warranty 1 warranty 1](https://sp-solutions.biz/wp-content/uploads/2020/04/warranty-1-320x420.png)
![warranty 2 warranty 2](https://sp-solutions.biz/wp-content/uploads/2020/04/warranty-2-320x420.png)
![warranty 3 warranty 3](https://sp-solutions.biz/wp-content/uploads/2020/04/warranty-3-320x420.png)
![warranty 4 warranty 4](https://sp-solutions.biz/wp-content/uploads/2020/04/warranty-4-320x420.png)
Charged Repair
![charged 1 charged 1](https://sp-solutions.biz/wp-content/uploads/2020/04/charged-1-320x420.png)
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Visibility
Processes Run Like Clock Work
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Managing Customer Interactions
Leveraging Technology to Drive Service
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