Union Bank
Union bank signed up with SP in 2015 and was one of the fastest adopters of the workflow platform with over 40 workflows now in use. The crux of the value add at Union Bank has been in managing the document flow, archiving documents with box numbers and interacting with archival suppliers for lodgement and retrieval. However, there are several key workflows including the Mandate archival workflow and the SME loans workflow, which have several new and intricate pieces of functionality.
CUSTOMER ON BOARDING
ACCOUNT AMENDMENT AND OTHERS FLOW
Customer on boarding (COBO) dept uses this workflow to process static data changes of customers like Change of Address - Permanent / Mailing, change of authorized signatories -Individual & company and Change of NIC No etc.
This is an old workflow that has since been replaced by the 2 Step amendment and closures.
ACCOUNT CLOSURE FLOW
This workflow is used by COBO to close accounts and related supplementary services.
This is an old workflow that has since been replaced by the KIT and 2 Step
ACCOUNT KIT ACTIVATION FLOW
This workflow is used by the Branches and COBO when issuing Account Kit starter packs to New-To-Bank (NTB) Customers. The account kit contains a blank CIF, Account, Debit card and a whole host of linked supplementary services.
The workflow is used to simply tag the starter kit to an NIC and then activate the same, which will enable the customer to use the same within the same day.
ACCOUNT KIT CREATION PROCESS
This workflow is used by the branches to request for new Account Kits to the branch, and is also used a means of stock keep / reconciliation for account kits.
ACCOUNT OPENING FLOW
Used to manage the account opening process for new customers, and the flow of physical documents from Branch to archival.
This is an old workflow that has since been replaced by the KIT and 2 Step
ACTIVATOR PROCESSING FLOW
Used to manage the new account opening process for existing customers, and the flow of physical documents from Branch to archival.
This is an old workflow that has since been replaced by the 2 Step
DATA ENTRY AMENDMENTS FLOW
This workflow is designed to provide UB the ability to amend incorrect data which has already been processed, amend incorrect documents which have been attached and to delete incorrect WFs.
MANDATE SUBMISSION FLOW
This workflow is designed to provide UB the ability to track all mandates & activators (non-KIT) at Branches, and to clear them out and to track the same up to completion.
TWO STEP AMENDMENT AND CLOSURE FLOW
O STEP AMENDMENT AND CLOSURE FLOW
The system will allow users to capture documents related to amended accounts and close accounts on the workflow platform. This is only for amendments and closures already done in core system by the branches.
TWO STEP DIGITAL ARCHIVING FLOW
This workflow is designed to provide UB the ability to shorten the process so that the outsourced users will be able to scan & index Mandates and Activators in a quick and efficient manner. This is mainly for accounts already opened in core system by the branches.
CORPORATE SCANNING FLOW
This is a short workflow designed to track the flow of and archive documents pertaining to corporate customers and accounts. The w4 system maintains a separate folder folder structure for corporate accounts, which differs from the standard structure for retail accounts.
PCO
BALANCE CONFIRMATION FLOW 2017
Used to request Account & Credit Card Balance confirmations for Audit, Visa, WHT, Travel Insurance and Other purposes. The system facilitates multiple letters to be drafted, approved, resubmitted within the department, prior to the final letter to the customer being sent out to a bulk print panel.
COURT LETTER (INFORMATION REQUEST) FLOW
This workflow is used to manage the requests received by branch or PCO, to provide Customer or Account related information to the Courts. The system facilitates multiple letters to be drafted, approved, resubmitted within the department, prior to the final letter to courts being sent out to a bulk print panel.
INLAND REVENUE (INFORMATION REQUEST) FLOW
This workflow is used to manage the requests received by branch or PCO, to provide Customer or Account related information to the Inland Revenue Department. The system facilitates multiple letters to be drafted, approved, resubmitted within the department, prior to the final letter to IRD being sent out to a bulk print panel.
OMC PROJECT ACTIVATION FLOW
There are several processes which have been outsourced, or which will be outsourced by the Bank. Therefore, this solution helps to activate these projects, review these projects accordingly and finally remove these projects from the review process once these are no longer required.
OMC PROJECT PLANNING FLOW
There are several processes which have been outsourced, or which will be outsourced by the Bank. Therefore, this solution helps to plan the Outsourcing projects.
TREASURY
BANK GUARANTEE CLOSURE FLOW
This workflow is used to track and manage Bank Guarantee Cancellation and Closure requests.
BANK GUARANTEE ISSUANCE FLOW
This workflow is used to track and manage Bank Guarantee Issuance and Amendment requests.
LETTER OF CREDIT FLOW
This workflow is used to track and manage Letter of Credit Issuance, Amendment & Cancellation requests.
TRADE LOANS FLOW
This workflow is used to manage the requests for Trade Loans received from Branches.
CARDS
CARD MAINTENANCE FLOW
This workflow is used to manage the Credit & Debit card maintenance requests such as address changes, PIN activations, lost card replacements et.
DEBIT CARD FLOW
This workflow will be used to monitor the process of opening new debit cards for customers.
MOBILE AND ONLINE BANKING FLOW
This workflow is used to manage Mobile and Online banking requests received at branch and call center.
CLEARING
CHEQUE BUNDLE FLOW
This workflow is used to manage the daily cheques received by the branches. Bank will upload the previous week's cheques via a file and the system will generate a workflow for all branches, to store and submit cheques to Lanka Clear.
TPO
INTERNAL FUNDS TRANSFER FLOW
This workflow is used to manage the funds transfer request received at branches.
OUTWARD TELEGRAPHIC TRANSFER FLOW
The OTT WF will be used to record the Users request, Record the Approval process and subsequently to file & index the hardcopy application
STANDING ORDER PROCESS FLOW
This workflow is used to manage creation amendments and cancellations of standing orders.
CHEQUE BOOK REQUEST FLOW
This workflow is used to manage the cheque book request from branches and obtain zonal managers approval when required.
ADMIN DEPARTMENT
VOUCHER BUNDLE FLOW
This workflow is used to manage the archival of voucher bundles and any general documents generated by the branches or departments.
REWORK REASON FLOW
This is used when the Admin user manually changes the accepted date a new workflow is generated for the branch to explain why the error occurred.
SYSTEM ADMIN
WORKFLOW DELETION FLOW
This workflow is used by Sysadmin to delete workflows
MODIFY USER
This workflow is used by Sysadmin to change the user details.
DELETE USER
This workflow is used by Sysadmin to delete users.
CREATE NEW USER
This workflow is used by Sysadmin to create users on the system
TASK ALLOCATION WORKFLOW
This workflow is used by Sysadmin to reassign tasks locked by a user to other users
CREDIT OPS
SME
SME LOANS FLOW
This workflow is used to track the follow up activities for approved SME Loans. The workflow is used to ensure all documents are filed, all approvals are obtained and the collateral have been lodged appropriately. All changes to loan collateral during the period of the loan are also managed through this WF.
CASH BACKED
CASH BACKED LOANS FLOW
This workflow is used to track the follow up activities for approved cash-backed Loans. The workflow is used to ensure all documents are filed, all approvals are obtained and the collateral have been lodged appropriately. All changes to loan collateral during the period of the loan are also managed through this WF.
GENERAL
DOCUMENT RETRIEVAL AND RELODGEMENT WORKFLOW
This workflow is used to retrieve items archived by other workflows and also old workflow detail added via an excel upload panel.
The 3 types of documents handled are mandates, general documents and voucher bundles
COBO BOX RETRIEVAL FLOW
This workflow is used by COBO dept to recall boxes in order to return documents taken out by the retrieval workflow.
CREDIT CARDS
