Round Robin Function
Get work done, without the fuss !
How it Works
The Team Leader or Manager of a Processing Unit can use the eDGEVANTAGE RR function to allocate work based on a variety of factors.
The Manager also has the necessary Access to review a User’s Task List and re-allocate specific tasks, re-distribute accumulated work, deal with sudden or unexpected absence or users on vacation or long leave, and ensure work is not building up on a User’s Task Pad or Queue.
Did You Know
“The Round Robin function also has Memory“
This allows the function to route,
So in the case that a task has been completed with errors or criterion have been misunderstood, Tasks can be re-allocated to the same agent to complete without being randomly assigned to another user, saving time and effort in managing rework.
The Round Robin function connected to a couple of specifically designed dashboards can give managers an excellent representation on a users workload, performance, rework created, resubmissions managed and overall completion of work as well as build up of work within the individual queues and within the processing team.